Enterprise GTM & RevOps AISeries DClear buyer pullDecagon
AI concierge service across customer channels.
Company snapshot
- Stage
- Series D
- Funding
- Series D · $250M · Jan 27, 2026
- Status
- published
- Updated
- Nov 8, 2026
- Views
- Category
- Enterprise GTM & RevOps AI
- Website
- decagon.ai
What they're building
AI concierge service across customer channels. Decagon lets customer experience teams deploy AI agents across voice, chat, email, and messaging, using configurable operating procedures to deliver personalized service.
Founders
Jesse Zhang
Co-founder and CEO
Ashwin Sreenivas
Co-founder and President
Foundation model usage
Editorial estimates from product descriptions. Model providers and actual usage are not confirmed.
- Inferred architecture
- Real-time voice, Consumer inference, Agentic loops
- Potential advantages
- Workflow lock-in
- Estimated model demand
- High intensity
NYC footprint
- NYC presence
- NYC company or team supported by public sources. Street address has not been verified.
Funding
Latest funding: Series D · $250M · Jan 27, 2026. Lead investor: Coatue Management; Index Ventures.
Sources & location evidence
Open research desk ↗Profile source review: 2026-11-03. Official July 14, 2025 announcement establishes a New York office, with current careers page still listing NYC. January Series D is $250M; no need to infer totals from prior rounds.
Notes
Decagon is tagged clear buyer pull based on buyer clarity, repeat workflow activity, public activity, and fit with the AI Atlas map.
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